Can I use both an apex domain (example.com) and a subdomain (www.example.com)?

Yes. Add both. One should be primary; the other 301-redirects to the primary. Choose primary based on existing brand convention — many modern brands use the apex without www.

What if my DNS provider doesn't support apex A records?

Use ALIAS or ANAME if your provider supports them (Cloudflare, DNSimple, Namecheap do). If not, use Ordiko-managed DNS (Settings → Domain → Use Ordiko DNS) which handles apex correctly.

How long does SSL provisioning take?

1–5 minutes after DNS resolution. Ordiko uses Let's Encrypt with automatic renewal. Custom certificates are available on Enterprise plans.

Connect a custom domain to your Ordiko store — Help | Ordiko

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domains

Connect a custom domain to your Ordiko store

How to point your domain at an Ordiko store via DNS, complete SSL provisioning, and verify the connection.

TL;DR. Settings → Domain → Add custom domain. Enter your domain. Add the DNS records Ordiko provides. Wait 5–60 minutes for propagation. SSL provisions automatically.

Step 1: Open Domain settings

Settings → Domain → Add custom domain.

Step 2: Enter your domain

Enter the apex or subdomain you want to use:

Apex (root): example.com
Subdomain: shop.example.com

You can add multiple domains (apex + www subdomain is common); they don't all need to be primary.

Step 3: Configure DNS

Ordiko displays the required DNS records based on your domain type:

For an apex domain (`example.com`):

Type: A
Name: @ (or your apex)
Value: <Ordiko anycast IP>  (shown in dashboard)
TTL: 300 (5 minutes)

If your DNS provider supports ALIAS or ANAME records, use them:

Type: ALIAS (or ANAME)
Name: @
Value: ordiko.shop
TTL: 300

FAQ

Can I use both an apex domain (example.com) and a subdomain (www.example.com)?: Yes. Add both. One should be primary; the other 301-redirects to the primary. Choose primary based on existing brand convention — many modern brands use the apex without www.
What if my DNS provider doesn't support apex A records?: Use ALIAS or ANAME if your provider supports them (Cloudflare, DNSimple, Namecheap do). If not, use Ordiko-managed DNS (Settings → Domain → Use Ordiko DNS) which handles apex correctly.
How long does SSL provisioning take?: 1–5 minutes after DNS resolution. Ordiko uses Let's Encrypt with automatic renewal. Custom certificates are available on Enterprise plans.

Type: CNAME
Name: shop
Value: <Ordiko hostname>  (shown in dashboard)
TTL: 300

Issue	Resolution
"DNS not verified" after 1 hour	Re-check the records. Common error: typo in the IP/CNAME value.
SSL stuck at "pending"	Confirm DNS still resolves correctly. Let's Encrypt may have rate-limited (rare; contact support).
Apex domain via CNAME fails	Apex CNAME violates DNS spec. Use A, ALIAS, or ANAME.
Site loads but with "not secure" warning	SSL still provisioning. Wait 5 more minutes.

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Connect a custom domain to your Ordiko store

Step 1: Open Domain settings

Step 2: Enter your domain

Step 3: Configure DNS

FAQ

Step 4: Wait for propagation

Step 5: SSL provisioning

Step 6: Set primary

Multiple domains on multi-store

Troubleshooting

FAQ